Contact
Ask a skin question
Our team answers Monday to Friday, 9am to 6pm UTC.
Write to us
Questions about a formula or an order?
Send a message and we will get back to you within one working day.
- Call us+1 555 010 0188
- WhatsApp+8805550100188
- Email us[email protected]
- Visit us48 Mercer Street, New York, NY 10013, USA
- Opening hoursSupport: Mon–Fri, 9am – 6pm (UTC)
Thank you — we will get back to you soon.
Questions
Before you order
- How long does shipping take?
- 3–5 days in the US and 7–12 days worldwide, tracked.
- What are the shipping costs?
- Free over $60, otherwise $5 (US) or $12 (worldwide).
- Can I return my order?
- Yes, within 30 days, even if opened.
- Should I patch test?
- Yes, see the Patch test guide before first use.